This comprehensive framework outlines the administrative guidelines governing returns, warehouse item assessments, and billing adjustments for transactions completed through our online platform.
Our business operates exclusively within the borders of Hong Kong, meaning our structural return protocols apply solely to buyers located within this domestic jurisdiction. We are dedicated to maintaining open and direct operational guidelines that align ideally with the Sale of Goods Ordinance, the Control of Exemption Clauses Ordinance .
We provide a clear thirty-day return policy which starts from the exact day of delivery. If you uncover a structural problem, a manufacturing defect, or an incorrect item upon arrival, you are eligible to initiate a request. To be eligible for a processing resolution, the ice bath model must remain in the exact state you received it.
It must be stored securely at your domestic address, and you must hold the original documentation. Because we maintain complete pricing clarity across our entire catalog, we do not impose any restocking fees or extra administration costs for processing returns under these specific eligibility criteria.
Our commercial entity operates under clear legal guidelines that protect our inventory operations. We do not entertain any returns, item exchanges, or full refunds due to a customer's change of mind, personal preference shifts, or spatial miscalculations.
Our products are specialized pieces of equipment, and logistically, we cannot accommodate whimsical returns once a model has been successfully delivered in operational condition. We ask that you order from us only if you are completely sure about your purchase decisions and setup availability.
These firm rules protect local operational flow and remain fully valid under the Control of Exemption Clauses Ordinance of Hong Kong.
To initiate an official review, customers must follow our designated reporting sequence:
Following our mandatory twenty-four-hour warehouse inspection, we will communicate the definitive outcome to your electronic address. If a structural issue is detected, we will automatically arrange a direct, identical model replacement to be packed and shipped to your address according to our standard delivery timelines.
If the structural damage is determined to be completely beyond repair, or if the specific ice bath model is entirely unavailable within our current local warehouse inventory, we will arrange a full refund instead. Because our enterprise operates exclusively under a Cash on Delivery framework, we collect payments directly at your doorstep and possess no historical credit card files or automated payment profiles for your account.
Therefore, we will contact the customer for their bank details through email. Upon receiving your necessary electronic banking transfer codes, we initiate the final refund sequence. We provide refunds exclusively through local bank transfer methods. Once the processing department releases the balance, it takes up to 5 to 6 business days for the amount to be reflected in the customer's personal account, depending entirely on the speed of your specific banking provider.
Our communication teams are fully prepared to assist you with any questions regarding this document or your ongoing return requests. Our customer service division stays live from 10:00 AM to 7:00 PM Hong Kong Time, Monday to Friday . We handle all data and messages sequentially to ensure fair processing for every customer. For questions, please contact our team directly at contact@glaciorvexa.com during our stated business hours.
Company Name: Glaciorvexa
Active Hours: Monday through Friday from 10:00 AM to 7:00 PM Hong Kong Time
Write us at: contact@glaciorvexa.com