Welcome to the official electronic storefront of Glaciorvexa. These comprehensive digital terms manage your interaction with our platform and establish a binding legal agreement between you and our enterprise. Our digital enterprise operates strictly inside the borders of Hong Kong. We do not provide items, facilitate shipments, or process requests for users located outside this specific domestic territory.
By accessing our platform, viewing our ice bath tubs, or finalizing a purchase request, you give your explicit agreement to follow these terms completely. All activities follow the Sale of Goods Ordinance and the Control of Exemption Clauses Ordinance of Hong Kong , giving clear information to all website visitors. We encourage everyone to review these conditions regularly.
We maintain clear operations regarding the preparation and transportation of our ice bath tubs. When an order is submitted, our team requires 2 business days for product packaging and coordinating with logistics handlers.
Following this packaging stage, the product transit phase takes between 1 and 2 business days to reach your address. Therefore, the complete delivery timeline spans three to four business days from the moment the submission is recorded on our platform.
All shipping costs are fully covered by us, meaning you face zero freight fees. Our logistics network operates exclusively within Hong Kong territory, assuring clear timelines for every delivery. We do not accept any international destination addresses.
We enforce specific structural rules for modifying or stopping a transaction. Order cancellation is possible until the product remains with us inside our regional facility. During this initial period, you can submit an email request to stop the transaction entirely.
However, once the merchandise is dispatched and the order is with logistics, the cancellation window closes completely. At this stage, delivery must be completed to its final destination. Shoppers cannot reject the shipment during transit. You must allow the delivery sequence to conclude and then apply our return frameworks. No exceptions can be made once dispatch occurs.
Our business model relies exclusively on a Cash on Delivery system to manage all transactions. We operate in COD only, collecting the full payment directly at the customer's doorstep with no hidden charges or shipping costs. The final number presented during checkout represents exactly what you owe upon arrival.
This approach removes the need for electronic credit processing on our platform, aligning ideally with regional trade guidelines. Consumers must prepare the exact cash amount for the logistics agent during arrival, as agents have restricted change. All prices are stated clearly in Hong Kong Dollars. No extra fees apply.
We provide a 30-day return policy which starts from the day of delivery. If you receive a damaged or incorrect model, do email us at contact@glaciorvexa.com . We will arrange a pickup for customers with no charges, as that expense is entirely on us. Once the item reaches us, we take 24 hours to inspect the condition of the item.
Once the inspection is done, either we arrange a replacement or if the damage is beyond repair or the item is unavailable, we arrange a full refund. We will contact the customer for their bank details through email. Upon receiving the details, we initiate the refund.
We provide refunds through bank transfer, since we operate in COD and have no prior details of the customer's bank account. Once the refund is processed, it takes up to 5 to 6 business days for the amount to be reflected in the customer's account, depending on the banking provider.
Our commercial enterprise enforces a strict policy regarding the intent behind returns. We do not entertain any returns or exchanges or refunds due to a customer's change of mind or personal preference shifts. We ask that you order from us only if you are completely sure about your purchase. This policy allows us to maintain stable regional operations and structured inventory levels.
Additionally, we do not charge anything for restocking. This ensures that clients who receive problematic models face zero extra penalties, while stopping returns based purely on personal second-guessing.
We prioritize open communication to address your questions and resolve store issues. Customers can contact our support team for any queries regarding setup, transport rules, or return coordination. Our team stays live from 10:00 AM to 7:00 PM HKT, Monday to Friday. We are happy to help with your requests.
For assistance, send an email to contact@glaciorvexa.com and our representatives will respond within our regular business window, maintaining full alignment with regional consumer guidelines. Our team answers all messages sequentially. Always.
Company Name: Glaciorvexa
Active Hours: Monday through Friday from 10:00 AM to 7:00 PM Hong Kong Time
Write us at: contact@glaciorvexa.com